%PUSH (PCLASSLIST="/Inbound;/Outbound;/Outbound/HTTP;/Outbound/POP3")% %IF (%PCLASSLIST.ERRORSTATUS% != "")%

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%ENDIF%

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Performance report for your subscribed applications

Prepared for %PCLASSLIST.CUSTOMER.NAME%

For the period ending %PCLASSLIST.TIMESTAMP.END%

Message of the day: %PCLASSLIST.CUSTOMER.MOTD%

Aggregate Traffic Status

For Technical Support

The first table shows the overall performance of your network: throughput in each direction in bits per second, and network efficiency, which is the percentage of TCP packets that are not retransmissions.

Metric	Last minute	Last 60 minutes	Yesterday	This month	Last month
Inbound Throughput (bps)	%PCLASSLIST.NAMED[0.AVG-BPS.LAST-MINUTE]%	%PCLASSLIST.NAMED[0.AVG-BPS.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[0.AVG-BPS.YESTERDAY]%	%PCLASSLIST.NAMED[0.AVG-BPS.THIS-MONTH]%	%PCLASSLIST.NAMED[0.AVG-BPS.LAST-MONTH]%
Outbound Throughput (bps)	%PCLASSLIST.NAMED[1.AVG-BPS.LAST-MINUTE]%	%PCLASSLIST.NAMED[1.AVG-BPS.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[1.AVG-BPS.YESTERDAY]%	%PCLASSLIST.NAMED[1.AVG-BPS.THIS-MONTH]%	%PCLASSLIST.NAMED[1.AVG-BPS.LAST-MONTH]%
Inbound Efficiency	%PCLASSLIST.NAMED[0.TCP-EFFICIENCY-PCT.LAST-MINUTE]%	%PCLASSLIST.NAMED[0.TCP-EFFICIENCY-PCT.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[0.TCP-EFFICIENCY-PCT.YESTERDAY]%	%PCLASSLIST.NAMED[0.TCP-EFFICIENCY-PCT.THIS-MONTH]%	%PCLASSLIST.NAMED[0.TCP-EFFICIENCY-PCT.LAST-MONTH]%
Outbound Efficiency	%PCLASSLIST.NAMED[1.TCP-EFFICIENCY-PCT.LAST-MINUTE]%	%PCLASSLIST.NAMED[1.TCP-EFFICIENCY-PCT.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[1.TCP-EFFICIENCY-PCT.YESTERDAY]%	%PCLASSLIST.NAMED[1.TCP-EFFICIENCY-PCT.THIS-MONTH]%	%PCLASSLIST.NAMED[1.TCP-EFFICIENCY-PCT.LAST-MONTH]%

Graphs for the last 60 minutes

Graphs for the last 24 hours

What the status colors mean

Availability

This table shows the average availability of your subscribed applications. An application is considered to be "unavailable" if no user was able to access it successfully, and at least one attempt to do so failed.

Application	Last minute	Last 60 minutes	Yesterday	This month	Last month
/Outbound/HTTP	%PCLASSLIST.NAMED[2.APP-AVAILABILITY-PCT.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.APP-AVAILABILITY-PCT.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.APP-AVAILABILITY-PCT.YESTERDAY]%	%PCLASSLIST.NAMED[2.APP-AVAILABILITY-PCT.THIS-MONTH]%	%PCLASSLIST.NAMED[2.APP-AVAILABILITY-PCT.LAST-MONTH]%
/Outbound/POP3	%PCLASSLIST.NAMED[3.APP-AVAILABILITY-PCT.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.APP-AVAILABILITY-PCT.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.APP-AVAILABILITY-PCT.YESTERDAY]%	%PCLASSLIST.NAMED[3.APP-AVAILABILITY-PCT.THIS-MONTH]%	%PCLASSLIST.NAMED[3.APP-AVAILABILITY-PCT.LAST-MONTH]%

Aggregate Response Time Performance for HTTP

This table displays response-time measurements for the traffic class "/Outbound/HTTP", which represents your HTTP traffic. All times are in milliseconds.

	Customer response times			Average latencies		Performance against threshold
	Network delay	Server delay	Total	Service Provider	Total	Transactions	Threshold (msec)	Acceptable
Last minute	%PCLASSLIST.NAMED[2.NETWORK-DELAY-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.SERVER-DELAY-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.PKT-EXCHANGE-TIME-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.AVG-ROUND-TRIP-TIME.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.TOTAL-TRANS.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-THRESHOLD.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.SERVICE-LEVEL-PCT.LAST-MINUTE]%
Last 60 minutes	%PCLASSLIST.NAMED[2.NETWORK-DELAY-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.SERVER-DELAY-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.PKT-EXCHANGE-TIME-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.AVG-ROUND-TRIP-TIME.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.TOTAL-TRANS.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-THRESHOLD.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.SERVICE-LEVEL-PCT.LAST-60-MINUTES]%
Yesterday	%PCLASSLIST.NAMED[2.NETWORK-DELAY-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[2.SERVER-DELAY-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[2.PKT-EXCHANGE-TIME-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[2.AVG-ROUND-TRIP-TIME.YESTERDAY]%	%PCLASSLIST.NAMED[2.TOTAL-TRANS.YESTERDAY]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-THRESHOLD.YESTERDAY]%	%PCLASSLIST.NAMED[2.SERVICE-LEVEL-PCT.YESTERDAY]%
This month	%PCLASSLIST.NAMED[2.NETWORK-DELAY-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[2.SERVER-DELAY-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[2.PKT-EXCHANGE-TIME-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[2.AVG-ROUND-TRIP-TIME.THIS-MONTH]%	%PCLASSLIST.NAMED[2.TOTAL-TRANS.THIS-MONTH]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-THRESHOLD.THIS-MONTH]%	%PCLASSLIST.NAMED[2.SERVICE-LEVEL-PCT.THIS-MONTH]%
Last month	%PCLASSLIST.NAMED[2.NETWORK-DELAY-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[2.SERVER-DELAY-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[2.PKT-EXCHANGE-TIME-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[2.AVG-ROUND-TRIP-TIME.LAST-MONTH]%	%PCLASSLIST.NAMED[2.TOTAL-TRANS.LAST-MONTH]%	%PCLASSLIST.NAMED[2.TOTAL-DELAY-THRESHOLD.LAST-MONTH]%	%PCLASSLIST.NAMED[2.SERVICE-LEVEL-PCT.LAST-MONTH]%

Aggregate Response Time Performance for POP3

This table displays response-time measurements for the traffic class "/Outbound/POP3", which represents your email traffic.

	Customer response times			Average latencies		Performance against threshold
	Network delay	Server delay	Total	Service Provider	Total	Transactions	Threshold (msec)	Acceptable
Last minute	%PCLASSLIST.NAMED[3.NETWORK-DELAY-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.SERVER-DELAY-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.PKT-EXCHANGE-TIME-AVG.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.AVG-ROUND-TRIP-TIME.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.TOTAL-TRANS.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-THRESHOLD.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.SERVICE-LEVEL-PCT.LAST-MINUTE]%
Last 60 minutes	%PCLASSLIST.NAMED[3.NETWORK-DELAY-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.SERVER-DELAY-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.PKT-EXCHANGE-TIME-AVG.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.AVG-ROUND-TRIP-TIME.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.TOTAL-TRANS.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-THRESHOLD.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.SERVICE-LEVEL-PCT.LAST-60-MINUTES]%
Yesterday	%PCLASSLIST.NAMED[3.NETWORK-DELAY-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[3.SERVER-DELAY-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[3.PKT-EXCHANGE-TIME-AVG.YESTERDAY]%	%PCLASSLIST.NAMED[3.AVG-ROUND-TRIP-TIME.YESTERDAY]%	%PCLASSLIST.NAMED[3.TOTAL-TRANS.YESTERDAY]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-THRESHOLD.YESTERDAY]%	%PCLASSLIST.NAMED[3.SERVICE-LEVEL-PCT.YESTERDAY]%
This month	%PCLASSLIST.NAMED[3.NETWORK-DELAY-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[3.SERVER-DELAY-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[3.PKT-EXCHANGE-TIME-AVG.THIS-MONTH]%	%PCLASSLIST.NAMED[3.AVG-ROUND-TRIP-TIME.THIS-MONTH]%	%PCLASSLIST.NAMED[3.TOTAL-TRANS.THIS-MONTH]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-THRESHOLD.THIS-MONTH]%	%PCLASSLIST.NAMED[3.SERVICE-LEVEL-PCT.THIS-MONTH]%
Last month	%PCLASSLIST.NAMED[3.NETWORK-DELAY-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[3.SERVER-DELAY-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[3.PKT-EXCHANGE-TIME-AVG.LAST-MONTH]%	%PCLASSLIST.NAMED[3.AVG-ROUND-TRIP-TIME.LAST-MONTH]%	%PCLASSLIST.NAMED[3.TOTAL-TRANS.LAST-MONTH]%	%PCLASSLIST.NAMED[3.TOTAL-DELAY-THRESHOLD.LAST-MONTH]%	%PCLASSLIST.NAMED[3.SERVICE-LEVEL-PCT.LAST-MONTH]%

License overflows

This table shows the number of times the configured number of licenses for an application has been exceeded.

Application	Last minute	Last 60 minutes	Yesterday	This month	Last month
/Outbound/HTTP	%PCLASSLIST.NAMED[2.LICENSE-OVERFLOWS.LAST-MINUTE]%	%PCLASSLIST.NAMED[2.LICENSE-OVERFLOWS.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[2.LICENSE-OVERFLOWS.YESTERDAY]%	%PCLASSLIST.NAMED[2.LICENSE-OVERFLOWS.THIS-MONTH]%	%PCLASSLIST.NAMED[2.LICENSE-OVERFLOWS.LAST-MONTH]%
/Outbound/POP3	%PCLASSLIST.NAMED[3.LICENSE-OVERFLOWS.LAST-MINUTE]%	%PCLASSLIST.NAMED[3.LICENSE-OVERFLOWS.LAST-60-MINUTES]%	%PCLASSLIST.NAMED[3.LICENSE-OVERFLOWS.YESTERDAY]%	%PCLASSLIST.NAMED[3.LICENSE-OVERFLOWS.THIS-MONTH]%	%PCLASSLIST.NAMED[3.LICENSE-OVERFLOWS.LAST-MONTH]%

Appendix

Key to the status colors for the Aggregate Traffic Status table:

Metric	Color	Meaning
Throughput		Over 2 million bps
		1.9 million - 2 million bps
		Less than 1.9 million
Network efficiency		Less than 95 percent
		95 - 98 percent
		Over 98 percent

Errors encountered while preparing this report: %PCLASSLIST.ERRORSTATUS% The rest of your report will be rendered as well as is possible, but there may be missing sections. Please contact Technical Support with this problem.